Doing business, helping people
2017
Customer comfort is Tochka’s priority, so every problematic call is a driver for implementing changes in the banking service.
According to statistics, most calls to the bank's call centers are related to service problems. Impressed by the stories of the bank's interaction with customers, Voskhod created a whole series about how Tochka changed for the better step by step, so that it would be convenient for entrepreneurs.
Doing business, helping people